With the right meter solution from Kamstrup, the town of Urbanna has succeeded in reducing water loss and ensuring a faster detection of leaks and bursts. Urbanna is located on the Virginia coast in the Chesapeake Bay watershed, USA. The town had a Non-Revenue Water challenge to solve while simultaneously managing new state regulations including new groundwater withdrawal limits for improved water conservation.

As an answer to these challenges, the town of Urbanna first conducted a water accountability study to better understand their water system and focus areas for water loss reduction.

Results from the water accountability study showed that the town had several million gallons of NRW per year. This was due to several meter-specific issues: The main meter was not calibrated, residential meters were under-registering due to old age – most were more than 50 years old – and several properties were unmetered.

The town chose a new solution for smart water meters and a drive-by meter reading system. These initiatives helped in both areas.

The new meter solution from Kamstrup was a major part of the solution, which ensured that Urbanna complied with the new state regulations and significantly reduced NRW levels. Today, the town is able to take a proactive approach to water conservation. Furthermore, all data is compatible with the SCADA system, which provides a clear overview and ensures that no water is lost in the system.